Payment Terms

• All invoices issued by Mills' Machines must be paid in full within 30 days of the invoice date.

• Payments not received within 30 days may incur late fees or interest as specified on the invoice, and Mills' Machines reserves the right to suspend services, withhold devices or refuse further work until outstanding balances are settled.

• Payment methods accepted are shown on the invoice. If you anticipate difficulty meeting payment terms, contact us immediately to discuss options.

Liability and Repairs

• All repairs and services carried out by Mills' Machines are covered by our liability protection. This protection applies only to work performed by Mills' Machines and to components installed by us during the service.

• Liability protection covers foreseeable damage directly resulting from the repair or service. It does not cover pre-existing faults, unrelated subsequent damage, software issues caused by third-party updates, user-caused damage after collection, or failure of parts supplied by third parties beyond any manufacturer warranty.

• Mills' Machines’ total liability for any claim arising from our services is limited to the cost of the specific repair or service provided, except where statute requires otherwise.

• Customers are responsible for backing up data prior to service. Where data loss occurs that is not directly caused by our negligence, Mills' Machines will not be liable for the loss of data. We offer data management and backup services on request; please discuss these prior to work commencing.

Complaints Procedure

• All complaints must be submitted in writing via email to info@mills-machines.com. Complaints received by any other means, including telephone calls, will be disregarded for the purposes of formal complaint handling.

• On receipt of a complaint by email, Mills' Machines will acknowledge receipt within 3 business days and aim to respond with a proposed resolution or further information within 10 business days.

• If the complaint requires investigation, we will keep the complainant informed of progress and expected timeframes.

Booking and Rescheduling Policy

• Bookings may be adjusted or rescheduled a maximum of five (5) times per job without refusal of work.

• If a booking is rescheduled more than five times, Mills' Machines reserves the right to refuse further work unless the customer demonstrates a valid reason (for example, a documented emergency) or the underlying issue has been resolved.

• Repeated short-notice cancellations or rescheduling that disrupts service operations may incur a cancellation or administration fee, as stated at the time of booking or on the invoice.

• Where Mills' Machines needs to reschedule or cancel a booking, we will notify the customer as soon as practicable and offer the next available appointment.

General

• These terms form part of the service agreement between Mills' Machines and the customer. By accepting work or services, the customer agrees to these terms.

• For any queries, clarifications or to submit a complaint, contact us by email: info@mills-machines.com.

Effective date: 06/03/2026.